Shipping
Shipping fees are 14.99 per item or sometimes free if on promotion.
Please allow 7-14 days to get your goods however - during holidays or
extreme demand situations it can take 21+ days. We do not promise
exact delivery dates or deadlines although we do guarantee delivery.
If in rare cases after 8 weeks you still have not received your item we
will reship or refund you.
We generally send the goods to our shipper in 3-5 days, if an item is out of
stock or we need more information before we ship we will email you within 7 days.
If you submit a change order request AFTER 6 hours there can be a 10% fee
and we may not be able to change it.
Once the goods are shipped we will post the tracking number into our system
and email you the tracking number and you can follow up here
www.theshoedrop.com/Tracking-_ep_28.html - the package must
be signed for. If you are not home they will leave a slip, if you fail to pick up
or refuse your package you will NOT BE REFUNDED, as it your responsibility
to get your order/package. We will reship if they come back but fees may be
incured - the reship will take up to 2-3 weeks, we DO NOT REFUND SHIPPING
charges because many of our items are shipped from our overseas trading
partners or our China office .
General Shipping Process;
1) We receive your order; order status is new, day 1.
2) We confirm payment details and send the order to our shipping department to be processed; order status is still new, if some big issue we will email you, day 1, 2, & 3 order status is still new.
3) Your order is sent to our shipper to be shipped, day 1, 2, 3 in most cases, order status still new.
4) We get your working tracking number from our shipper and we load this number into your account and email you also, day 2, 3, 4 & 5 order status is shipped.
5) Your goods is delivered via your post company day 5-14 days depending in general shipping conditions.
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